Terms of service
Last updated: 7 October 2026
These Terms & Conditions of Sale (“Terms”) apply to purchases made through vladbykov.ae (the “Online Boutique”).
The Online Boutique is operated by VLAD BYKOV GLOBAL FASHION L.L.C., trading as VLAD BYKOV (“VLAD BYKOV”, “we”, “us”, “our” or the “Seller”).
By placing an order through the Online Boutique, you agree to these Terms.
1. Products
VLAD BYKOV offers footwear, clothing, bags, accessories and other creations displayed on the Online Boutique.
Certain products may be available from stock, produced on a pre-order or made-to-order basis, or offered with individual specifications.
Product availability is not guaranteed until the order has been accepted by VLAD BYKOV.
2. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on the Online Boutique are accurate.
However, the appearance of colours, textures and finishes may vary depending on photography, lighting, screen settings and the natural characteristics of the materials.
Natural leather, exotic leather, suede, nubuck, silk, cashmere and other natural materials may display variations in colour, grain, texture, markings and surface appearance.
Such natural variations are inherent characteristics of the material and are not, by themselves, considered defects.
3. Orders
An order is submitted when the customer completes the checkout process and submits the required order and payment information.
Before submitting an order, the customer is required to confirm, by ticking a checkbox at checkout, that they have read and accept the Terms & Conditions of Sale, the Returns & Exchanges Policy and the Privacy Policy, including the provisions on natural materials and exotic leather. An order cannot be submitted without this confirmation.
Receipt of an automated order confirmation does not necessarily constitute final acceptance of the order.
VLAD BYKOV may contact the customer where additional information or verification is required.
An order may be declined or cancelled before acceptance where, for example:
- —a product is unavailable;
- —payment cannot be authorised;
- —incorrect or incomplete information has been supplied;
- —a material error has occurred in the product description or price;
- —delivery to the requested destination cannot reasonably or legally be arranged;
- —additional verification is reasonably required for fraud prevention or security purposes.
Where a paid order cannot be accepted, any amount due to be returned will be processed in accordance with the original payment method and applicable law.
4. Prices
Product prices are displayed on the Online Boutique in the currency indicated at checkout.
VLAD BYKOV may change prices at any time before an order is confirmed.
A price applicable to a confirmed order will not be changed after confirmation, except where required to correct an obvious error and permitted by applicable law.
Delivery costs, where applicable, are shown separately or communicated to the customer before completion or confirmation of the order.
5. Taxes, Duties and Import Charges
International orders may be subject to import duties, customs charges, local VAT or other taxes imposed by the destination country.
Unless expressly stated otherwise at checkout, such charges are not included in the product price or delivery charge and are the responsibility of the recipient.
The amount and application of such charges are determined by the relevant authorities of the destination country and may be outside the control of VLAD BYKOV.
6. Payment
Orders must be paid using a payment method accepted by VLAD BYKOV.
Payment may be processed through third-party payment service providers.
The customer confirms that they are authorised to use the selected payment method and that all information provided in connection with payment is accurate.
A bank, card issuer or payment provider may apply additional charges or currency conversion fees. Such charges are determined by the relevant provider and are not charged by VLAD BYKOV.
Where an order is produced specifically for the customer, production begins only after the payment required for that order has been received.
7. Pre-Order and Made-to-Order Products
Certain products may be identified as Pre-Order, Made to Order, Bespoke, Personalised, or otherwise produced following confirmation of the order.
Estimated production times are provided for guidance and may vary depending on the product, materials, craftsmanship, availability of materials and other production requirements.
Where a product is individually personalised, created according to individual measurements, specifications, drawings, colours or other customer-selected characteristics, special cancellation and return conditions may apply.
8. Sizing
The customer is responsible for selecting the appropriate standard size when ordering standard-size footwear or clothing.
VLAD BYKOV may provide sizing guidance upon request, but sizing recommendations are provided on the basis of information supplied by the customer.
For individually sized or bespoke products, the customer is responsible for providing accurate measurements and other requested information.
9. Delivery
Orders are delivered using courier, postal or specialist logistics providers selected or approved by VLAD BYKOV.
Delivery dates and transit times are estimates unless expressly confirmed otherwise in writing.
Further information is provided in our Shipping & Delivery Policy.
10. Exotic Materials and International Restrictions
Certain VLAD BYKOV creations may contain crocodile leather or other materials subject to export, import, customs or documentation requirements.
Delivery of such products may require additional documentation, permits, certificates, customs procedures or additional processing time.
Certain products may not be available for delivery to every country.
Where delivery cannot legally or reasonably be completed to the selected destination, VLAD BYKOV may contact the customer to agree an alternative delivery arrangement or cancel the affected order.
11. Returns and Exchanges
Returns and exchanges are governed by our Returns & Exchanges Policy.
Products made to individual measurements, personalised products and other individually commissioned creations are generally not eligible for return or exchange due solely to a change of mind, subject always to any mandatory rights applicable to defective, damaged or non-conforming products.
12. Defective, Damaged or Incorrect Products
The customer should inspect the order promptly after delivery.
If a product arrives damaged, contains a manufacturing defect, is incomplete or materially differs from the confirmed order, the customer should contact VLAD BYKOV as soon as reasonably possible and provide the order number together with photographs or other information reasonably required to assess the issue.
VLAD BYKOV may request that the product be returned for inspection.
Where applicable, the customer will be offered the remedy required under applicable law, which may include repair, replacement or refund.
Nothing in these Terms limits any mandatory consumer rights that cannot lawfully be excluded.
13. Cancellation
Orders for stock products may be cancelled before processing or dispatch only where cancellation remains operationally possible.
Once production of a bespoke, personalised or individually commissioned product has begun, cancellation may not be possible.
Where materials, patterns, components or other costs have already been incurred specifically for an individual order, such costs may be deducted from any amount otherwise refundable, to the extent permitted by applicable law and the terms agreed for the relevant commission.
14. Title and Risk
Risk in the product passes to the customer or authorised recipient upon delivery, subject to applicable mandatory law.
The customer is responsible for providing a complete and accurate delivery address and ensuring that the order can be received.
15. Force Majeure and Events Outside Our Control
VLAD BYKOV shall not be responsible for delay or failure caused by circumstances reasonably outside its control, including disruptions to transport, customs procedures, governmental restrictions, shortages of materials, natural events, industrial action or interruption of essential services.
This provision does not exclude any rights that cannot lawfully be excluded.
16. Intellectual Property
All trademarks, designs, photographs, product imagery, text, graphics and other intellectual property displayed through the Online Boutique are owned by or licensed to VLAD BYKOV.
No purchase grants the customer any right to reproduce or commercially exploit VLAD BYKOV intellectual property.
17. Personal Information
Personal information is processed in accordance with our Privacy Policy.
18. Governing Law
These Terms are governed by the applicable federal laws of the United Arab Emirates and the laws applicable in the Emirate of Dubai.
Any dispute shall be handled in accordance with applicable law.
Nothing in these Terms restricts any mandatory rights or remedies available to a consumer under applicable legislation.
19. Changes to These Terms
VLAD BYKOV may update these Terms from time to time.
The Terms applicable to an order are those made available to the customer at the time the order is placed, unless otherwise required by law.
20. Contact
VLAD BYKOV GLOBAL FASHION L.L.C.
Trading as VLAD BYKOV
Dubai, United Arab Emirates
Email: concierge@vladbykovbrand.com
Telephone: +971 58 546 4188