Refund policy

Last updated: 7 October 2026

We invite our clients to review product details and sizing carefully before placing an order.

Standard-Size Footwear

VLAD BYKOV does not provide cash refunds for standard-size footwear solely because of a change of mind or an incorrect size selection, except where required by applicable law.

For eligible, unused standard-size footwear, VLAD BYKOV may offer:

—exchange for another size;
—exchange for another model, subject to availability and any price difference;
—store credit for a future purchase.

An exchange request should be submitted within 14 days of delivery.

The product must:

—be unused and unworn;
—show no signs of wear or damage;
—remain in its original condition;
—include the original packaging and accessories supplied with it.

Footwear that has been worn outside or shows signs of use may not be accepted for a voluntary exchange.

Bespoke, Personalised and Individually Made Products

Products created according to individual measurements, personal specifications, customised colours, materials, designs, initials, drawings or other individual requirements cannot be returned or exchanged solely because of a change of mind.

This does not affect mandatory rights where a product is defective, damaged or does not conform to the specifications agreed with the customer.

Natural Materials

Natural variations in crocodile leather, other leather, suede, nubuck, silk, cashmere and other natural materials — including variations in grain, shade, texture and markings — are inherent characteristics of these materials and are not, by themselves, defects.

Minor differences between the appearance of a physical product and digital images caused by lighting, photography or screen settings are also not, by themselves, considered defects.

Defective, Damaged or Incorrect Products

If a product is received with a manufacturing defect, arrives damaged, is incomplete or materially differs from the confirmed order, please contact us as soon as reasonably possible.

Please provide:

—your order number;
—a description of the issue;
—photographs of the product;
—photographs of the packaging where shipping damage is suspected.

We may request additional photographs or arrange for the product to be returned for inspection.

Where a defect or non-conformity is confirmed, VLAD BYKOV will provide the remedy required by applicable law, which may include repair, replacement or refund. UAE law provides return/exchange rights in specified digital-commerce cases, including where goods arrive defective, damaged, incomplete or contrary to their description.

Return Authorisation

Products must not be returned without first contacting VLAD BYKOV.

Where a return is approved, we will provide the appropriate return instructions.

VLAD BYKOV cannot accept responsibility for products returned without authorisation or sent using a method other than the return instructions provided.

Voluntary Exchange Shipping

For a voluntary size or model exchange unrelated to a defect or error by VLAD BYKOV, return delivery and subsequent reshipping costs may be payable by the customer.

Any applicable customs duties or taxes associated with a voluntary international exchange may also be the customer's responsibility.

Defective or Incorrect Orders

Where the return results from a confirmed defect, damage or error attributable to VLAD BYKOV, return arrangements will be handled in accordance with applicable law.